Refund Policy
CrispeGo Legal
Refund & Cancellation Policy
We believe in transparency. Here's everything you need to know about cancelling orders and getting refunds on CrispeGo.
Order Cancellation
You can cancel your order strictly within 5 minutes of placing it. Once the restaurant/wholesaler accepts the order or starts food preparation, cancellations are restricted to prevent wastage.
Before Acceptance
100% Refund credited instantly to source.
After Acceptance
No Refund allowed as preparation has started.
Operational Issues
If we cancel due to unavailability, you get a 100% refund.
Refund Eligibility
We issue refunds for valid quality or delivery issues. Refunds are subject to verification.
Missing Items
Partial refund if items are missing from your package.
Wrong Item
Full/Partial refund if you received the wrong dish.
Quality Issue
Report within 30 mins with photo proof for refund.
Undelivered
100% refund if the order never reaches you.
Processing Timeline
Approved refunds are processed immediately by our system. However, banks may take 5-7 business days to reflect the amount in your original payment source (UPI, Card, or Wallet).
Still have questions?
Our support team is here to help you with any order related issues.
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